Frequently Asked Questions

• Can I make payments?

  Of course! By default, we break each of our projects into phases, with a payment due for each phase. A basic payment plan timeline is as follows: Deposit, progress payment, and final payment. If you need to make additional payments, just let us know and we’ll work with you to create a payment plan.

• Can I update my website?

  Absolutely; in fact, we encourage it! Not only is WordPress easy to use but we have come up with a new system (built into WordPress) that will allow you to make changes across your entire website within minutes. No more having to pay exorbitant fees to make changes—you can do them yourself and with just a few clicks.

• Do you have a price list?

  We have a base set of four packages that we use to categorize our clients: Express, Express+, Pro, and Custom. Each package is carefully explained to the client during consultation and the client then chooses which package feels right for them. Packages can always be expanded based upon client need.

• Do you offer a la carte services?

  Absolutely! We know that one-size doesn’t fit all and that’s why we are happy to offer specialty a la carte services. If you have something in mind and you aren’t sure if we can do it, please feel free to contact us and we’ll be happy to talk with you.

• Do you work with templates?

  While we specialize in custom built websites, we recognize that not everyone has the need for such an expansive system. With this in mind, we offer customization of pre-designed templates. Customizations include logo, colors, fonts, and images.

• I’d like to get started, what do I do?

  Oh, wow, how exciting! We cannot wait to get started. If you haven’t already, we recommend scheduling a 1/2 hour consultation (it’s free!) so that we can get to know you. If you’ve already done that, please send us an email and we’ll get back to you with the next steps.

• What is your turnaround time?

  We pride ourselves on giving our clients a smooth experience. All projects are managed via our client portal with clearly defined deliverables and a projected completion date. Project timelines vary by package and are contingent on timely communication.

• What payment forms do you accept?

  We accept money orders, checks, and money transfers with no additional fees. If requested in advance, we can arrange for payments to be accepted via Apple Pay or PayPal (an additional fee may apply). A receipt will be provided for all monies received.

• Who do you design for?

  We specialize in custom designed and developed author websites. Of course, we’re not opposed to working with others. In short, if you are interested in a site, let’s have a chat, get to know one another, and see if we’re the right match for you.